![fancy a cuppa fancy a cuppa](https://i.etsystatic.com/12326882/r/il/ced028/2293584681/il_794xN.2293584681_9ks2.jpg)
#Fancy a cuppa full
Please note that while you may request a partial refund, we are not obligated to provide one and depending on your reason for the request, we may prefer that you return the item for a full refund. Please note that in this instance we are unable to pay for the return postage Partial Refunds: If you are dissatisfied with your purchase for any reason but still want to keep the item, you can negotiate a partial refund for an amount that is agreeable to both parties. To receive a refund, you must return your item within 30 days of the estimated delivery date and in the same condition you received it in. Buyer Does Not Want Item: We are happy to accept returns if you change your mind about an item. If we provide tracking information indicating the item has arrived, the refund request is void. Item Not Arrived: You are eligible for a full refund, including shipping costs, if your item does not arrive by the estimated delivery date, up until 30 days past. Incorrect Item / Item Not As Described / Damaged Item: You are eligible for a full refund, including shipping costs, if your return is an error on our part. You are eligible for a full refund within 30 days if you are dissatisfied with your order due to an error on our part or if the product does not arrive.
![fancy a cuppa fancy a cuppa](https://i2-prod.walesonline.co.uk/incoming/article7145486.ece/ALTERNATES/s615b/Pistyll_Rhaeadr_0073JPG.jpg)
We strive to maintain excellent customer service and satisfaction, including a guarantee of every product as it is described on our website.